ZiQuel represents the cutting edge in product quality complaint management, leveraging the power of Generative AI to revolutionize how businesses handle customer feedback and quality issues. This sophisticated software solution seamlessly integrates advanced content extraction capabilities with automated workflow management, creating a streamlined, intelligent system for processing complaints across multiple channels.

By employing state-of-the-art AI algorithms, ZiQuel effortlessly captures and analyzes complaint data from diverse sources, including emails, social media, phone transcripts, and web forms. The system’s intelligent parsing capabilities ensure that critical information is accurately extracted and categorized, laying the groundwork for swift and appropriate action.

ZiQuel’s automated workflow engine then takes center stage, routing each complaint to the relevant department or individual based on predefined criteria. This ensures that every issue receives prompt attention and is processed according to established protocols. The system’s ability to manage resolution actions, track progress in real-time, and maintain compliance with industry standards and regulations makes it an indispensable tool for quality-focused organizations.