This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. It also outlines your privacy rights and the choices you have, as well as how applicable laws safeguard your information.
We use your personal information to provide and improve our services. By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy. We are committed to protecting your privacy and ensuring that your information is handled responsibly and transparently.
Definitions
For the purposes of this Privacy Policy, the following terms have the meanings explained below. These meanings apply whether the terms are used in singular or plural form.
Company (referred to as either "the Company", "We", "Us" or "Our”) means ALWIS solutions Ltd.
Service refers to the software products, solutions, and related services provided by the Company, including access through our Website.
Personal Data means information that can identify you as an individual, such as your name, email address, or contact details.
Usage Data means information collected automatically, such as IP address, browser type, and pages visited.
Cookies are small files stored on your device that help us improve your browsing experience.
Third-Party Services refers to external providers we may work with (such as analytics tools, payment processors, or hosting providers) who help us deliver or improve our Service.
You mean the individual using our Service, or the company or organization on whose behalf that individual is using the Service.
Data we collect
Types of Data Collected
1. Personal Data
When you use our Services, we may ask you to provide certain information that can identify you or be used to contact you. This may include, but is not limited to:
Name (first and last)
Email address
Phone number
Mailing address (including city, state/province, postal code, and country)
2. Usage Data
We collect certain information automatically when you use our Services. This may include:
Your device’s Internet Protocol (IP) address
Browser type and version
Pages you visit on our Website, along with the date, time, and duration of your visit
Unique device identifiers and other diagnostic information
When you access our Services through a mobile device, we may also collect details such as:
The type and model of your device
Your device’s unique ID and IP address
Mobile operating system and browser type
Other technical or diagnostic information
This information is collected to help us understand how our Services are used, improve performance, and ensure the security and reliability of our systems.
3. Tracking Technologies and Cookies
We use cookies and similar tracking technologies to provide, protect, and improve our Services. These tools help us remember your preferences, understand how our Website is used, and deliver a safer and more personalized experience.
What Are Cookies and Tracking Technologies?
Cookies are small text files stored on your device when you visit a website. They allow the site to recognize your browser and remember certain information, such as your preferences.
Tracking technologies such as pixels, tags, or web beacons may also be used. These help us measure how users interact with our Website or emails and ensure our systems are working correctly.
Types of Cookies We Use
Essential Cookies - These cookies are necessary for the Website and Services to function properly. They help authenticate users, prevent fraudulent activity, and enable you to access the features you request. Without these cookies, certain services or features may not be available.
Preference Cookies – These cookies remember your choices and settings, such as language preferences or login details, to provide a more personalized and convenient experience.
Analytics Cookies – Help us understand how visitors use our Website, monitor performance, and improve our Services. These do not collect personally identifiable information.
Third-Party Cookies – Set by trusted service providers (like analytics, hosting, or payment partners) to support features, measure performance, or improve our Services.
Your choices
You can manage or disable cookies through your browser settings. Blocking or deleting cookies may prevent some features of our Services from working properly. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy
How we use your Data
We may use the personal information we collect for the following purposes:
To provide and maintain our Services – Monitor and improve how our Services are used.
To manage your Account – Handle registration and provide access to features for registered users.
For performance of a contract – Fulfil contracts, including product purchases or service agreements.
To contact you – Communicate via email, phone, SMS, or push notifications about updates, security alerts, or important information.
To send marketing and promotional information – Provide news and information about products or services similar to those you have purchased or inquired about, unless you opt out.
To manage your requests – Respond to inquiries, support requests, or other interactions with our team.
For other purposes – Analyse usage trends, evaluate marketing campaigns, improve services, and enhance your overall experience.
Sharing and Disclosure of Personal Data
We do not sell your personal information. However, in certain situations, we may need to share it to provide our Services, comply with legal obligations, or support business operations. These situations include:
With Service Providers: To support our operations, such as analytics, communications, hosting, or customer support.
With Affiliates: We may share information with our affiliates (parent company, subsidiaries, or joint ventures), provided they comply with this Privacy Policy.
With Business Partners: To offer joint products, services, or promotions.
With Other Users: If you choose to share information in public areas of our Services, it may be viewed by all users and could be publicly accessible.
With Your Consent: We may share your information for other purposes if you give us permission.
Retention of Your Personal Data
We will retain your Personal Data only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specifically:
Legal and Compliance: We may retain your information where necessary to comply with legal, regulatory, or contractual obligations.
Business Needs: We may retain data as needed to resolve disputes, maintain security, prevent fraud, or enforce our agreements and policies.
Usage Data: Information collected for analytics and service improvement is generally retained for a shorter period, unless it is needed to enhance security, improve functionality, or comply with legal requirements.
Once retention is no longer necessary, we will securely delete, anonymize, or otherwise dispose of your information in accordance with applicable laws and industry best practices.
Transfer of Your Personal Data
We take steps to ensure that your Personal Data is handled securely and in accordance with this Privacy Policy. Such steps may include implementing contractual safeguards, requiring service providers to comply with applicable data protection laws, and applying appropriate technical and organizational measures.
Your information, including Personal Data, may be processed at our offices and in other locations where our partners, service providers, or affiliates are based. This means that your information may be transferred to and stored on servers located outside your state, province, or country, where data protection laws may differ from those in your jurisdiction.
By using our Services and providing your information, you consent to this transfer, storage, and processing of your data in accordance with this Privacy Policy.
Your rights over your Data
You have rights regarding the personal information we hold about you. These rights allow you to manage how your data is collected, used, and shared. To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.
Depending on your location, your rights may include:
Access – Request a copy of the personal information we hold about you.
Correction – Ask us to correct or update any inaccurate or incomplete information.
Deletion – Request that we delete your personal information, subject to any legal or contractual obligations.
Restriction – Ask us to limit how your personal information is processed in certain situations.
Objection – Object to the processing of your personal information for marketing purposes or other specific uses.
Data Portability – Request your data in a structured, commonly used format to transfer it to another service provider, where applicable.
Please note that in some cases, we may need to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.
How we protect your Data
We are committed to handling your personal information with integrity and care. Our practices are guided by the following principles and implemented through appropriate safeguards:
Lawful, fair, and transparent – We are open about how your data is collected and used.
Purpose-driven – Data is collected only for clear and legitimate reasons and not used for unrelated purposes.
Data minimization – We collect only the information necessary to achieve these purposes.
Accuracy – We make reasonable efforts to keep your information correct and up to date.
Storage limitation – Personal data is retained only as long as needed to fulfil the purposes described, unless legally required otherwise.
Security – We protect your information using technical, organizational, and administrative measures designed to prevent unauthorized access, misuse, modification, or disclosure. Access is limited to employees, contractors, and third-party partners who require it to perform their duties and are bound by confidentiality obligations.
Policy updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or our services. When we make changes, we will revise the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Significant changes may be communicated through our website, email, or other appropriate channels.
Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, you can contact us using the information below:
Company Name:
ALWIS Solutions LLP Address: Regus Atterbury Lakes
Milton Keynes, MK10 9RG
United Kingdom.
Email:info@alwisgroup.com
We aim to respond to all inquiries in a timely manner and in accordance with applicable privacy laws.
