ZiQuel

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ZiQuel

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Intelligent Complaint Management for Product Quality Excellence

ZiQuel is the next-generation solution for managing product quality complaints in a way that was never possible before. Powered by Generative AI, advanced content extraction, and automated workflow routing, ZiQuel transforms the complaint handling process into a streamlined, insight-driven operation. It ensures every complaint — across channels and formats — is captured, processed, and resolved promptly and in full compliance with industry standards. Taking quality management even further, ZiQuel offers automated identification of medical terminology, patient information, and labeled events, along with intelligent classification of complaints and data feeds. It also enables organizations to extract insights from diverse media formats — including audio and video — through built-in conversion, analysis, and evaluation tools, bringing unmatched depth to complaint intelligence.

Revolutionize your complaint management process. Achieve faster resolutions, greater compliance, and higher confidence in every decision — all with ZiQuel.

Key features

Unmatched AI-Powered Complaint Capture Across Every Channel

ZiQuel Instantly extracts and analyze complaints from emails, social media, phone calls, and web forms with AI-driven precision, ensuring no valuable feedback is missed.

Effortless Complaint Categorization—Prioritize What Matters Most

Automatically sort and categorize complaints by severity and urgency, enabling your team to focus on what truly requires immediate action.

LLM Automated Workflow Routing—No More Bottlenecks

Leverages LLM to automatically route complaints to the right team or department, speeding up resolution times and eliminating manual intervention.

Seamless Integration—Get Started Quickly and Easily

Easily integrate ZiQuel with your existing CRM systems and platforms for a smooth, uninterrupted workflow and immediate productivity gains.

Slashes Operational Costs with AI-Driven Automation

By automating the end-to-end complaint process, ZiQuel eliminates manual tasks, reduces errors, and optimizes resource allocation—cutting costs while accelerating resolution times.

Stay Audit-Ready with Effortless Compliance

With built-in audit trails and real-time tracking, ZiQuel ensures your complaint handling process stays fully compliant with industry regulations—making audits stress-free and transparent.

Scale Without Limits—ZiQuel Grows with You

Whether you’re handling 100 or 10,000 complaints, ZiQuel scales effortlessly, allowing your business to grow without compromising performance or efficiency.